Refund and Return Policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Return Eligibility

To be eligible for a return, your item must be in a resalable condition without obvious signs of wear or physical damage. We understand that you may need to open the box to inspect and test the product, and reasonable unboxing is perfectly acceptable.

However, the item must be returned with all original packaging, manuals, cables, and accessories. You will also need to provide the receipt or proof of purchase (Order Number).

2. How to Initiate a Return (RMA Process)

Please do not send your purchase back to the sender's address directly without contacting us first.

To start a return, you must contact our customer support team at support@desview.com to obtain a Return Merchandise Authorization (RMA) number.

In your email, please include your Order Number, the reason for the return, and clear photos or a short video showing the item's condition or the specific issue.

If your return is accepted, we will provide you with the RMA number and the correct return shipping address. Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs

Shipping responsibilities are determined by the reason for the return:

• Quality Issues (Defective, Damaged in Transit, or Wrong Item Received): We take full responsibility. We will provide a prepaid return shipping label, and you do not need to pay for return shipping in advance.
• Non-Quality Issues (Buyer's Remorse, Bought by Mistake, or Changed Mind): If you are returning the item for personal reasons, you will be responsible for paying the return shipping costs. Original shipping charges (if any) are non-refundable. We highly recommend using a trackable shipping service.

4. Restocking Fee

We strive to keep our return process as fair as possible. For returns related to non-quality issues, we will only charge a fixed 15% restocking fee if the returned item is missing original cables, accessories, protective films, or if the original product packaging is significantly damaged.

We will not charge any restocking fee if the item is returned in its complete, original condition.

5. Exchanges & Replacements

If you prefer an exchange rather than a refund (e.g., you need a new unit due to a defect), please let us know when requesting your RMA. Once we receive and inspect your returned item, we will promptly arrange for a brand-new replacement to be shipped to you at no additional shipping cost.

6. Damages and Issues Upon Delivery

Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately.

7. Refunds

We will notify you once we’ve received and inspected your return.

We will let you know if the refund was approved.

If approved, you’ll be automatically refunded on your original payment method within 3 to 7 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

If more than 10 business days have passed since we approved your return and you have not received your refund, please contact our support team, and we will assist you immediately.

8. For EU and UK Customers (Statutory Rights)

If you are a consumer based in the European Union or the United Kingdom, this policy does not affect your statutory right of withdrawal. You have the right to withdraw from your purchase within 14 days of receiving the goods without giving any reason, in accordance with local consumer protection laws.